There’s no question about it: We are all human, and there will come a time when we will experience interactions with challenging or difficult people, both in the workplace and in our personal lives.
In the workplace, difficult people can create a negative environment, impede team progress on projects and reduce employee engagement and motivation. In our personal lives with friends and families, they can be disruptive to our family structure and create tension that often surfaces over and over again.
In this webinar, we’ll review a few reasons why people can be difficult in the workplace and several ways you can begin to have control in your interactions with these team members or colleagues.
• Understanding the reasons for difficult or challenging behavior
• Why it’s important to focus on solutions and not the person
• Using the “Issue-Impact” model to create an environment for constructive two-way dialogue in an effort to provide understanding about the impact of their behavior in a given situation
• The importance of active listening, on-going communication and feedback
About Marvell Allen
Marvell Allen has been the Principal Consultant & Certified Coach in Leadership & Talent Management, as well as Career Management, for Millennium Career Advantage, a professional consulting and coaching practice, since 2008. Besides her expertise in leadership development and coaching, Marvell is a sought-after speaker, mentor and consultant, supporting a variety of professionals as they expand and grow their careers in the corporate, academic and not-for-profit arenas.
Marvell is also a certified coach & facilitator for several Hay Group assessments, as well as the StrengthsFinder assessment and Gallup), and the PDI 360 Feedback. She also brings significant capability as a skilled assessment facilitator for DiSC, TKI Conflict Resolution. As an adjunct faculty member at California State University East Bay, Marvell supported the Business School and the HR Certificate program. In addition to her coaching certifications, Marvell holds an undergraduate degree in Cultural Anthropology from the University of California, Berkeley, and a master's degree in Political & Economic Assessment of the Pacific Rim, (International Business-Asia) from Dominican University of California in San Rafael.
Current and past clients include Host Marriott Services, Twitter, LinkedIn, Genentech, Cisco, Contra Costa County, Union Bank, Hewlett-Packard, Goodwill Industries, UC Berkeley, SanDisk, Saint Mary's College, Institute on Aging and UC San Francisco.
Learn more about Marvell via her website and LinkedIn.